site down / "freshface Installation – step 1/4" over and over?

[neotericParticipant]

Hey there!

* my last topic was closed so i couldnt send the private into to *Petr – added now!

my site maincourse.me is completely down. i can log into the admin panel, but get this error every time:

freshface Installation – step 1/4

Do you wish to install all required plugins?
No, don’t install anything | Yes, install

neither option works to install/fix anything

if i click no don’t install anything, i get sent to the theme options page, which read:

Basic Installation
Re-install the Basic Installation
All plugins installed
Plugin Contact Form 7
Plugin Really Simple CAPTCHA
Template settings
Default template builder items – “default”, “about us”
Full Demo Installation
The Full Installation is meant for empty sites only because it can overwrite/delete your existing content or settings. There is no going back after you install it.
But if you are an experienced developer and are absolutely sure that you want to install the Full Installation over an existing site for whatever reason, then we suggest you backup your MySQL database before running the Full Installation.
NOTE: We cannot be held responsible for any data loss or problems resulting from installing the Full Installation over an existing site.
not sure what to do! i’ve DL’d the latest update of the theme, could i guess overwrite the base files?
any tips please and thank you! i have a decent understanding but not sure how to work around this!
thanks

• This topic was modified 5 years, 4 months ago by  FRESHFACE - Petr.

[neotericParticipant]

I’m sorry, the visual paste didnt work!

* sending private WP info with this post!

Hey there!

my site maincourse.me is completely down. i can log into the admin panel, but get this error every time:

freshface Installation – step 1/4

Do you wish to install all required plugins?
No, don’t install anything | Yes, install

neither option works to install/fix anything

if i click no don’t install anything, i get sent to the theme options page

• This reply was modified 5 years, 4 months ago by  FRESHFACE - Petr.

[FRESHFACE – PetrKeymaster]

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[neotericParticipant]

Thanks Petr – that turned off the prompt demanding the update

 

However, the site is still down (all wordpress pages / actions). Adding private FTP info.

 

I’d love to update to 2.7 but im afraid ill lose any custom changes the site has in place? if you think its safe, of course feel free to update. THANK YOU!

[FRESHFACE – PetrKeymaster]

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[neotericParticipant]

Hi Petr,

 

I haven’t made any changes in ages. I’d only use the admin to add posts. Nothing has changed or should have. Would you be able to replace the system files and keep the data intact? Are you able to see why the wordpress won’t load? I can access all non WP pages, and the admin, but the actual site doesn’t populate, so it leads me to believe there’s a problem with the code in the theme itself.

[FRESHFACE – PetrKeymaster]

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